SHIPPING:
Most products ship within 2 business days, unless otherwise specified on the product page.
PICKUP OPTIONS (only applies to periodic events):
PICKUP Terms & Conditions:
RETURNS:
DIGITAL ITEMS: Digital/downloadable items are not eligible for a refund.
PHYSICAL ITEMS: Only U.S. orders will be considered for return. All product returns require a Return Merchandise Authorization (RMA) number. You may apply for an RMA number by contacting The Piano Gamer through our Contact page. New, unopened items may be returned or exchanged within 14 days of purchase. Only new, unopened items may be returned for a full refund (less shipping cost) within 10 business days. Buyer responsible for return shipping.
INTERNATIONAL ORDERS: Sorry, we cannot accept returns on international orders at this time.
Most products ship within 2 business days, unless otherwise specified on the product page.
PICKUP OPTIONS (only applies to periodic events):
PICKUP Terms & Conditions:
- Pickup option is only available during specified vendor events. These orders will not be shipped; they will be held for pickup at onsite at the listed event.
- A valid photo ID must be presented by the purchaser at the time of order pick-up.
- Orders must be picked up by the end of the event or a refund will be issued less a 10% restocking fee.
RETURNS:
DIGITAL ITEMS: Digital/downloadable items are not eligible for a refund.
PHYSICAL ITEMS: Only U.S. orders will be considered for return. All product returns require a Return Merchandise Authorization (RMA) number. You may apply for an RMA number by contacting The Piano Gamer through our Contact page. New, unopened items may be returned or exchanged within 14 days of purchase. Only new, unopened items may be returned for a full refund (less shipping cost) within 10 business days. Buyer responsible for return shipping.
INTERNATIONAL ORDERS: Sorry, we cannot accept returns on international orders at this time.